Terms of Service

Last updated: August 10, 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of the Therbella website and online store, including the purchase of products through our website.

The website is operated by:

Therbella
Email: info@therbella.com

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

These Terms apply without prejudice to any mandatory consumer rights that apply under applicable law.

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for fraudulent, unlawful, or unauthorized purposes;

• Attempt to gain unauthorized access to our website, systems, or accounts;

• Interfere with the operation or security of the website;

• Upload or transmit malicious software, viruses, or other harmful material;

• Use automated systems to access or collect information from the website without our permission;

• Copy, reproduce, distribute, or commercially exploit website content without our prior written permission.

We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colors, sizes, availability, and other product information displayed on our website are accurate.

However, the appearance of products may vary slightly from images displayed on the website, particularly due to differences in screens, lighting, photography, or manufacturing.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Product Availability

All products are subject to availability.

If a product you have ordered becomes unavailable after you have placed your order, we will inform you as soon as reasonably possible and, where applicable, refund any amount already paid for the unavailable product.

We reserve the right to limit the quantity of products that may be purchased where reasonably necessary.

5. Orders

When you place an order through our website, you are making an offer to purchase the products selected in your order.

After placing your order, you will receive an order confirmation by email. The order confirmation does not necessarily mean that your order has been accepted if circumstances arise that require us to refuse or cancel the order.

We reserve the right to refuse or cancel an order in exceptional circumstances, including:

• The product is unavailable;

• There is an obvious error in the product description or price;

• We suspect fraudulent or unauthorized activity;

• We are unable to process payment;

• Delivery to the requested destination is not possible.

If we cancel an order for which payment has already been received, we will refund the amount paid using the original payment method, unless otherwise required by applicable law.

6. Prices

All prices displayed on our website are stated in euros (€).

Unless otherwise indicated, prices include applicable VAT.

Delivery charges and any other additional costs will be clearly displayed before you complete your purchase.

We make reasonable efforts to ensure that prices are accurate. If an obvious pricing error occurs, we reserve the right to correct the error.

If an order has been placed based on an obvious pricing error, we will contact you and provide you with the option to confirm the order at the correct price or cancel the order.

7. Payment

Payment must be completed using one of the payment methods available during checkout.

By providing payment information, you confirm that you are authorized to use the selected payment method.

Payment transactions may be processed by third-party payment service providers. We do not store complete payment card information unless this is expressly stated in our Privacy Policy.

If payment cannot be successfully processed, we may suspend or cancel the order.

8. Shipping and Delivery

We ship orders to the countries available during checkout.

Estimated delivery times are provided for guidance and may vary depending on the destination, shipping method, product availability, carrier, and other circumstances.

Any applicable shipping costs will be displayed before you complete your purchase.

We are not responsible for delays caused by circumstances beyond our reasonable control, including carrier delays, customs procedures, strikes, natural disasters, or other unforeseen events.

However, nothing in these Terms limits your statutory rights regarding delivery under applicable consumer law.

9. Right of Withdrawal

If you are a consumer located in the European Union, you generally have the statutory right to withdraw from an online purchase within 14 days without providing a reason, subject to applicable legal exceptions.

The withdrawal period generally begins when you, or a third party designated by you other than the carrier, receive the goods.

For detailed information about your right of withdrawal, return conditions, and refunds, please see our Return Policy.

Nothing in these Terms limits your statutory right of withdrawal.

10. Returns and Refunds

Our return and refund procedures are described in our Return Policy.

If you wish to return a product, you must follow the return procedure described in our Return Policy.

Where a refund is approved, we will process it in accordance with our Return Policy and applicable consumer protection legislation.

Nothing in these Terms limits any mandatory statutory rights you may have.

11. Legal Guarantee

Consumers in the European Union are protected by mandatory statutory rights relating to the conformity of goods.

If a product does not conform to the contract, you may be entitled to legal remedies, including repair, replacement, a price reduction, or termination of the contract, depending on the circumstances and applicable law.

These statutory rights apply regardless of any commercial warranty we may offer.

Nothing in these Terms excludes or limits your mandatory statutory consumer rights.

12. Exchanges

If you wish to exchange a product, please follow the procedure described in our Return Policy.

Unless otherwise stated, the fastest way to receive a different product is generally to return the original product and place a new order after your return has been accepted.

13. Intellectual Property

All content on the website, including but not limited to:

• Logos;

• Brand names;

• Product photographs;

• Images;

• Text;

• Graphics;

• Designs;

• Videos;

• Product descriptions;

• Website layouts; and

• Other materials

is owned by or licensed to Therbella and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or otherwise exploit our content without our prior written permission, except where permitted by applicable law.

14. User Reviews and Content

If our website allows you to submit reviews, comments, photographs, or other content, you are responsible for the content you submit.

You must not submit content that:

• Is unlawful, misleading, defamatory, offensive, or discriminatory;

• Infringes the rights of another person or company;

• Contains malicious software;

• Contains personal information belonging to another person without permission;

• Is intended to advertise or promote unrelated products or services.

By submitting content to our website, you confirm that you have the necessary rights to submit that content.

Where permitted by applicable law, you grant Therbella a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish such content in connection with our business and Services.

We reserve the right to remove content that violates these Terms or applicable law.

15. Third-Party Services

Our website may use third-party services, applications, payment providers, shipping providers, analytics tools, or other third-party technologies.

These third parties may have their own terms and privacy policies.

We are not responsible for the operation, availability, security, or content of third-party services, except where required by applicable law.

16. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

17. Cookies

Our website uses cookies and similar technologies to provide functionality, security, analytics, and, where applicable, marketing services.

Where required by applicable law, we will obtain your consent before using non-essential cookies.

For more information, please consult our Cookie Policy and cookie consent settings.

18. Website Availability and Errors

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

We may also correct errors or inaccuracies in website content at any time.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Therbella shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or our Services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these Terms affects your mandatory statutory consumer rights or our liability for matters that cannot legally be excluded or limited.

20. Force Majeure

We shall not be responsible for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include, without limitation:

• Natural disasters;

• War or terrorism;

• Strikes or labor disputes;

• Government restrictions;

• Internet or telecommunications failures;

• Transport disruptions;

• Supply chain disruptions;

• Power outages; or

• Other unforeseen events beyond our reasonable control.

Where such circumstances occur, we will make reasonable efforts to minimize their impact and resume our obligations as soon as reasonably possible.

21. Complaints

If you have a complaint regarding our products, Services, or an order, please contact us first:

Email: info@therbella.com
Address: Groenstraat 17, 3980 Tessenderlo-Ham, Belgium

We will make reasonable efforts to review and resolve your complaint as quickly as possible.

Your statutory rights to contact a competent consumer protection authority or other relevant authority remain unaffected.

22. Applicable Law

These Terms are governed by the laws of Belgium, without prejudice to any mandatory consumer protection provisions applicable in the country where you reside.

If you are a consumer residing in another EU Member State, nothing in these Terms is intended to deprive you of mandatory rights granted to you under the laws applicable to your place of residence.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions of these Terms shall remain in full force and effect.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Services, website, or applicable legal requirements.

The latest version will always be published on this website, together with the date on which it was last updated.

Your continued use of the website after changes have been published constitutes acceptance of the updated Terms, to the extent permitted by applicable law