Terugbetalingsbeleid

Return Policy

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@therbella.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at info@therbella.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will then evaluate the issue and work with you to resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns regarding your specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The fastest way to receive the item you want is to return the item you currently have and, once the return has been accepted, purchase the new item separately.

EU 14-Day Right of Withdrawal

Notwithstanding the above, if your goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide a reason.

As stated above, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you and let you know whether your refund has been approved.

If approved, you will automatically receive a refund to your original payment method within ten business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund to your account.

Please contact us at info@therbella.com if it has been more than 15 business days since we approved your return.