Verzendbeleid
Shipping Policy
Last updated: August 10, 2026
1. Shipping Information
Therbella ships orders from Belgium to the destinations available during checkout.
We aim to process and ship orders as quickly as possible. Once your order has been placed, you will receive an order confirmation by email.
Once your order has been shipped, you will receive a shipping confirmation containing tracking information where available.
2. Order Processing Time
Orders are generally processed within [X–X] business days after payment has been successfully received.
Orders placed on weekends or public holidays will generally be processed on the next business day.
Please note that processing times may be longer during periods of high order volume, promotional campaigns, holidays, or other exceptional circumstances.
If there is an unexpected delay in processing your order, we will make reasonable efforts to inform you.
3. Delivery Times
Estimated delivery times depend on the destination and shipping method selected at checkout.
Typical delivery times are:
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Belgium: [X–X] business days
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Netherlands: [X–X] business days
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France: [X–X] business days
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Germany: [X–X] business days
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Other EU countries: [X–X] business days
Delivery times are estimates and are not guaranteed unless explicitly stated otherwise.
Delays may occur due to circumstances outside our reasonable control, including carrier delays, severe weather, strikes, customs procedures, public holidays, or other unforeseen circumstances.
4. Shipping Costs
Shipping costs are calculated and displayed during checkout before you complete your purchase.
Depending on your location, order value, or current promotions, free shipping may be available.
Any applicable shipping charges will be clearly displayed before payment.
5. Order Tracking
Where tracking is available, you will receive a tracking number by email once your order has been shipped.
Please allow some time for the tracking information to become active after your package has been handed over to the carrier.
If your tracking information has not been updated for an extended period, please contact us at:
6. Incorrect or Incomplete Delivery Information
Please make sure that your shipping address is complete and correct before completing your order.
If you provide an incorrect or incomplete address and the package cannot be delivered as a result, please contact us as soon as possible.
If the package is returned to us because of an incorrect or incomplete address, additional shipping costs may apply if the package needs to be sent again, subject to applicable consumer law.
7. Delayed or Lost Packages
If your order appears to be delayed, please first check the tracking information provided by the carrier.
If your package appears to be lost or has not been delivered within a reasonable period after the estimated delivery date, please contact us at:
We will investigate the shipment with the relevant carrier and take appropriate action in accordance with applicable law.
Nothing in this Shipping Policy limits your statutory consumer rights in relation to delivery.
8. Damaged Packages
Please inspect your package and the products as soon as possible after delivery.
If your package or product arrives damaged, please contact us immediately at:
Where possible, please provide photographs of the damaged packaging and product, together with your order number.
We will assess the situation and work with you to find an appropriate solution.
Your statutory consumer rights remain unaffected.
9. Delivery Delays Beyond Our Control
While we do our best to ensure timely delivery, we cannot be held responsible for delays caused by circumstances beyond our reasonable control.
These may include:
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Severe weather;
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Natural disasters;
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Strikes or labor disputes;
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Transport disruptions;
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Customs delays;
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Government restrictions;
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Technical failures;
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Carrier disruptions; or
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Other unforeseen circumstances.
Where such circumstances occur, we will make reasonable efforts to keep you informed and assist you where possible.
10. International Shipping
We currently ship to the countries available during checkout.
For deliveries within the European Union, applicable taxes and charges will be displayed during checkout where required.
If we expand our shipping destinations, additional countries may become available through our website.
11. Delivery Address
Orders will be delivered to the address provided during checkout.
Once an order has been shipped, we may not be able to change the delivery address.
If you notice an error in your shipping address after placing your order, please contact us immediately at info@therbella.com. We will do our best to assist you, but we cannot guarantee that the address can be changed before shipment.
12. Contact
If you have any questions about shipping or delivery, please contact us:
Therbella
Email: info@therbella.com
We will be happy to assist you with questions regarding your order, shipping, or delivery.