Legal Notice

Last updated: August 10, 2026

1. Company Information

This website and online store are operated by:

Therbella
Email: info@therbella.com

For all questions, complaints, or requests regarding our products, orders, or Services, you can contact us using the contact details above.

2. Purpose of the Website

This website is an online store operated by Therbella for the sale of products to consumers.

The information provided on this website is intended to give customers clear and accurate information about our products, prices, delivery options, payment methods, returns, warranties, and other applicable terms before placing an order.

We make reasonable efforts to ensure that the information on this website is accurate, complete, and up to date. However, minor errors, typographical errors, or temporary inaccuracies may occur.

3. Product Information and Prices

We make every reasonable effort to ensure that product descriptions, images, specifications, availability, and prices displayed on the website are accurate.

All prices are displayed in EUR (€) and, where applicable, include VAT in accordance with applicable legislation.

Any additional costs, including delivery charges, will be clearly communicated before you complete your purchase.

We reserve the right to correct obvious errors in prices or product information. If an obvious pricing error affects an order you have placed, we will contact you as soon as reasonably possible.

4. Orders and Contract Formation

By placing an order through our website, you make an offer to purchase the selected products in accordance with these terms.

After placing your order, you will receive an order confirmation by email. The contract is concluded in accordance with applicable consumer and contract law.

We reserve the right to refuse or cancel an order in exceptional circumstances, including where a product is unavailable, where there is an obvious pricing or product information error, or where we reasonably suspect fraudulent activity.

5. Payment

We offer the payment methods displayed during the checkout process.

Payment must be completed before an order can be processed, unless another payment arrangement is expressly offered.

Payment transactions may be processed by third-party payment service providers. Your payment information may therefore be processed by these providers in accordance with their own privacy policies and terms.

6. Delivery

We deliver to the countries indicated on our website during the checkout process.

Estimated delivery times are provided for information purposes and may vary depending on the destination, shipping method, availability, and circumstances outside our reasonable control.

Any applicable delivery costs will be clearly displayed before you complete your purchase.

Once your order has been handed over to the carrier, delivery may also be affected by circumstances outside our control.

7. Right of Withdrawal

If you are a consumer located in the European Union, you generally have the statutory right to withdraw from an online purchase within 14 days without giving a reason, subject to applicable legal exceptions.

The withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receive the goods.

For detailed information about how to exercise your right of withdrawal, including applicable exceptions and return conditions, please see our Return Policy.

8. Returns and Refunds

Our return and refund procedures are described in our Return Policy.

Unless otherwise required by applicable law, returned products must meet the conditions specified in our Return Policy.

Where a refund is due, we will process the refund in accordance with applicable consumer protection legislation and our Return Policy.

9. Legal Guarantee

Consumers purchasing goods in the European Union benefit from statutory consumer rights, including the applicable legal guarantee of conformity.

Nothing in these terms limits or excludes any mandatory consumer rights that apply under applicable law.

Where a product does not conform to the contract, you may have rights to remedies such as repair, replacement, price reduction, or termination of the contract, depending on the circumstances and applicable law.

From 27 September 2026, EU rules will require sellers of consumer goods to provide consumers with a harmonised notice concerning their legal guarantee rights. We will update this section and our relevant customer information as required by applicable law.

10. Intellectual Property

Unless otherwise stated, all content available on this website, including but not limited to text, logos, graphics, photographs, product images, designs, videos, trademarks, and other materials, is owned by or licensed to Therbella and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, transmit, or otherwise use our content without our prior written permission, except where permitted by applicable law.

11. Website Availability

We make reasonable efforts to keep our website available and functioning correctly. However, we cannot guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

12. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment providers, shipping providers, or other services.

We are not responsible for the content, availability, security, privacy practices, or terms of third-party websites or services.

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

13. Personal Data and Privacy

We process personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.

For information about how we collect, use, store, and protect personal information, please consult our Privacy Policy.

14. Cookies

Our website may use cookies and similar technologies for purposes such as website functionality, security, analytics, and marketing.

Where required by applicable law, we will request your consent before placing or using non-essential cookies.

For more information, please consult our Cookie Policy and cookie consent settings.

15. Consumer Complaints

If you have a complaint regarding an order, product, or our Services, please contact us first at:

Email: info@therbella.com
Address: Groenstraat 17, 3980 Tessenderlo-Ham, Belgium

We will make reasonable efforts to resolve your complaint as quickly as possible.

Consumers in the European Economic Area may also have rights to submit complaints to the competent consumer protection or data protection authorities, depending on the nature of the complaint.

16. Applicable Law

These terms and the use of this website are governed by the applicable laws of Belgium, without prejudice to any mandatory consumer protection rights that apply in the country where the consumer resides.

If you are a consumer residing in another EU Member State, nothing in these terms is intended to deprive you of mandatory rights granted to you under the applicable consumer protection laws of your country of residence.

17. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to our business, website, Services, or applicable legal requirements.

The most recent version will always be published on this website, together with the date on which it was last updated.

18. Contact

If you have any questions about this Legal Notice or our website, please contact us:

Therbella
Groenstraat 17
3980 Tessenderlo-Ham
Belgium

Email: info@therbella.com
Telephone: +32477075458

VAT number: BE0804862349